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Shipping policy

We offer free shipping on all orders and for all regions.

Delivery times depend on the destination and the item purchased. We group the destinations into three zones:

  • Europe: 5 to 12 business days
  • US, Canada, and Australia: 5 to 15 business days
  • Rest of the world: 15 to 30 business days

The above numbers are average estimations based on previous data. Your package may reach you faster or take a little longer.

SHIPPING TO P.O. BOXES

Some of the shipping companies we work with cannot deliver to P.O. boxes. If that is the case for your order, we will contact you so you can decide whether you want to cancel your order or change the shipping address.

ORDERS PROCESSING

Upon receiving your order, we will promptly send you a confirmation email containing your order number, item details, and delivery address.

All orders are processed within 1 to 3 business days.

If you wish to expedite the processing of your order, we offer a priority service for an additional fee, ensuring your order is prioritized.

SHIPMENT TRACKING

Once your order is shipped, you will receive an email notification that will include a unique tracking number.

Please allow 48 hours for the tracking information to start updating.

CANCELING ORDERS OR CHANGING SHIPPING ADDRESS

Once an order is confirmed, it cannot be canceled due to non-refundable fees incurred from our payment processors and the automatic transmission of orders to the warehouse for fulfillment, which cannot be halted.

However, if you need to change the delivery address, we can accommodate such requests within 6 hours of the order being placed.

DELAYS IN SHIPPING

While we do our best to fulfill and ship your orders as quickly as possible, sometimes a delay occurs during shipping because of invalid shipping addresses, local restrictions, unfavorable weather conditions, or customs.

If your package has not arrived within the estimated timeframe, we suggest that you:

  1. Check the tracking information to see if it has been delivered. If it has been delivered and you didn’t receive it, check your mailbox and ask neighbors or family members who may have taken the delivery. Sometimes deliveries are mistakenly delivered to a neighbor or overlooked in a mailroom.
  2. Contact your local post office for additional information on the shipment. We partner with local postal services to make the final deliveries. In this case, your tracking information will indicate a transfer to the local post office.
  3. If you still can’t find your delivery, please email our customer support team from here: Contact Us.

CUSTOMS DUTIES AND IMPORT TAXES


Although customs duties and taxes are rarely applied, it is the customer’s responsibility to adhere to local customs regulations if applicable. This includes submitting any required documentation and paying any duties or taxes imposed. We recommend that customers consult their local customs office for details prior to placing an order.

Please note, if a package is returned or destroyed due to customs-related issues, refunds or replacements cannot be provided. To prevent any issues, we encourage customers to ensure that all customs requirements are met.

LOST OR STOLEN PACKAGES

If you believe that your package was lost or stolen, please contact our customer service.

IF YOU INPUT THE INCORRECT ADDRESS AT CHECKOUT, WE CAN NOT BE HELD ACCOUNTABLE IF THE ORDER GOES MISSING. WE ARE NOT LIABLE TO REFUND/REPLACE THIS ORDER.